Our ultimate goal at Soben Studios is to provide superb images and service to all of our customers. As we serve a number of clients, we need policies in place. Our business policies allow us to provide the very best service to every Soben client. Thank you in advance for respecting our workflow and business policies.
Session Fee: The session fee is non-refundable. The session fee must be paid as a deposit in order to secure your session date. The session fee is for the time and talent of our Soben team, and does not include any products or a disc of images.
Cancellation Policy: Kids get sick. Emergencies happen. If your child is feeling ill, or you must reschedule, please let us know as soon as possible. Your session fee will apply to the rescheduled session as long as you give us appropriate notice. Cancellations without notice forfeit their session fees. After two scheduled appointments are rescheduled, a $75 reschedule fee will apply. Studio reserves the right to cancel for illness, emergencies, and inclement weather.
Cameras: Cameras come between the photographer and the subject - unavoidably. We work very hard to maintain connection with our subjects, and our concentration during your session. However, as soon as clients pull out their cell phone, subjects become confused, often not sure which camera to look at. Or, even worse, a young child wants to hold/play with the phone. It becomes a distraction to both the subjects and the photographer, and robs us both of our experience. The use of ANY cameras (still, cell phone, and video) during your portrait session is strictly prohibited.
Re-shoots: Re-shoots are at the discretion of the Studio and are not granted for regretful personal choices such as hair and clothing.
Ordering policies: All orders placed more than 30 days after the date of your online gallery premiere are subject to a 5% archiving fee. Orders placed more than 60 days after the date of gallery premiere are subject to a 10% archiving fee. Gallery extensions/reposts are subject to a $50 fee. Due to space constraints, unordered images are purged within two months of your gallery premiere.
Images purchased on USB/CD/DVD:
Preservation Your digital portraits (digital files) are guaranteed for 30 days. Be aware that no digital media has an indefinite lifespan, so it your responsibility to exercise back-up precautions accordingly.
Printing: Soben Studios warrants that a purchased digital portrait is the same in all respects, including file size and resolution, as that utilized by Soben Studios for purposes of fulfilling a Client’s order. However, Client acknowledges that printing/production quality of digital images varies among labs and Client’s chosen consumer lab, a third party, may be unable to create images that match production values of those available from Soben Studios. As such, Client acknowledges that purchasing digital images does not guarantee the ability to produce, or contract for the production of professional grade prints and products.
Copyright: Purchase of your digital portraits provides a license for personal use only. The images are not to be altered, nor used for contests or any commercial endeavor.
All Sales are Final: Due to the custom nature of our work, all orders once placed, are final. Of course, we guarantee the portraits you receive meet the highest quality standards.
Copyright: All images created by Soben Studios are copyrighted by Laurie Levitt and are protected by Federal Copyright Law. It is therefore unlawful to reproduce her work in any manner. Scanning and/or reproducing images, and copying images that are viewable via electronic means, constitute a violation of copyright.
Safety: Safety is extremely important to Soben Studios. We have decades of professional photography experience and a well-trained professional staff. While we take safety very seriously and take all precautions with our photographic equipment, we ask that you please keep watch of your little ones around our lighting, backdrops, toys, etc. We appreciate the natural playfulness of children, however, to protect both your children and our investment in photographic equipment, playing with our equipment is prohibited.
Products and Payment: Payment of your portrait order is due in full when you place the order, though payment plans may be arranged. Your final print order will be delivered approximately 4-6 weeks after you order. Albums and painted portraits may take up to 6-8 weeks. Soben Studios will contact you by phone or email in order to set up a convenient time for you to pick up your order.
Custom Design Work: For products requiring custom design work, including cards, books, collages, image boxes and the like, Client receives one proof, with one round of revisions. Revisions after the first round are billed at a rate of $75/hour.
Portrait Care: Handle your portraits with extreme care. Damage incurred as a result of improper handling, framing or hanging is the responsibility of the client.